Terms & Conditions

Please read these Terms & Conditions carefully before using the Cobalt Heron website at cobalth.sbs or engaging our services. By accessing our website or proceeding with a service engagement, you indicate that you have read and agree to these terms. If you do not agree, please do not use our website or services.

Cobalt Heron is operated by Cobalt Heron, with its principal place of business at Level 17, Menara Felda, Platinum Park, Jalan Persiaran KLCC, 50088 Kuala Lumpur, Malaysia ("we", "our", or "us").

1. Use of This Website

You may use this website for lawful purposes only and in a manner consistent with these terms. You agree not to:

• Use the website in any way that may damage, disable, or impair the site or interfere with any other party's use of it.
• Attempt to gain unauthorised access to any part of the site or its related systems.
• Transmit any material that is unlawful, offensive, defamatory, or otherwise objectionable.
• Collect or harvest any personally identifiable information from the site without our consent.

We reserve the right to restrict access to certain areas of the website at our discretion.

2. Services

Cobalt Heron provides the following professional services for Malaysian e-commerce businesses:

• Chat Commerce Review — A review engagement covering your current messaging enquiries, a sample conversation exercise, and a written summary. Priced at RM 540.
• Conversational Shop Setup — A setup engagement covering messaging assistant configuration, handover flow design, and a training session for your team. Priced at RM 1,700.
• Messaging Experience Programme — A broader engagement covering multi-channel setup, quality review cycles, and a maintenance guide for internal ownership. Priced at RM 2,920.

Service descriptions on this website are for general information purposes. The specific scope, deliverables, and timeline for each engagement are agreed upon in writing prior to commencement.

3. Enquiries and Engagements

Submitting an enquiry via our contact form does not constitute a binding agreement. A service engagement is formed only when both parties have agreed in writing to the scope, price, and timeline — typically through a formal proposal or service agreement document.

We reserve the right to decline any enquiry or request at our discretion.

4. Fees and Payment

Fees for our services are as stated in the relevant service agreement. Payment terms, including deposit requirements and milestones, are outlined in each individual engagement. All fees are stated in Malaysian Ringgit (MYR) and are subject to applicable taxes where required by law.

We reserve the right to adjust our published service prices at any time. Any changes will not affect engagements already agreed in writing.

5. Intellectual Property

All content on this website — including text, graphics, logos, and design elements — is the property of Cobalt Heron or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our prior written consent.

Work products created during a service engagement and delivered to you become your property upon full payment, unless otherwise agreed in the service agreement.

6. Confidentiality

Both parties agree to treat as confidential any non-public business information shared during an engagement. We will not disclose your business information to third parties except where required to deliver the agreed services or where required by law. Confidentiality obligations specific to each engagement are outlined in the relevant service agreement.

7. Limitation of Liability

To the extent permitted by Malaysian law, Cobalt Heron shall not be liable for any indirect, incidental, or consequential losses arising from your use of this website or our services. Our total liability in connection with any service engagement shall not exceed the fees paid for that specific engagement.

We do not make representations or warranties about the completeness or suitability of the information on this website for any particular purpose. You rely on such information at your own discretion.

8. Third-Party Links

This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content or practices of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. Changes to These Terms

We may revise these Terms & Conditions from time to time. The most current version will always be available on this page with an updated "Last updated" date. Your continued use of our website after changes are published constitutes acceptance of the revised terms.

10. Governing Law

These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

11. Contact Us

If you have questions about these Terms & Conditions, please contact us at:

• Email: [email protected]
• Phone: +60 3-2382 7165
• Post: Level 17, Menara Felda, Platinum Park, Jalan Persiaran KLCC, 50088 Kuala Lumpur, Malaysia