WHAT YOU GET
Why Shops in Malaysia Choose Cobalt Heron
We don't sell chatbot packages. We work through your actual enquiry patterns and build something that makes sense for how your shop runs.
Back to HomeAT A GLANCE
Six Reasons Shops Work With Us
Built for Malaysia
Our process is designed around how Malaysian shoppers actually communicate — not adapted from overseas playbooks.
Multilingual from the start
Bahasa Malaysia, Mandarin, and English — handled in the same conversation, the way your customers actually write.
Documentation you keep
Every engagement ends with a written summary, guide, or maintenance document — yours to use after we're done.
Human handover designed in
Conversations that need a real person get one — the transition is smooth enough that customers often don't notice a difference.
Three clear service tiers
RM 540 to RM 2,920 — each tier has a defined scope. No vague retainers or scope creep.
Honest fit assessment first
The entry-level review tells you clearly whether this makes sense for your shop — even if that means we don't go further together.
IN DETAIL
A Closer Look at Each Benefit
Expertise in the Malaysian Market
Our team spent years working inside local retail and e-commerce before forming Cobalt Heron. We understand how Malaysians shop, how they communicate preferences, and where a scripted chatbot falls flat. That background informs every conversation framework we build.
- Experience across Shopee, Lazada, and independent storefronts
- Familiarity with local buying patterns and festive peaks
- Understanding of WhatsApp-first customer expectations
WHY IT MATTERS
A customer asking "ada stok tak?" in a Malaysian WhatsApp conversation needs a different response style than a generic chatbot FAQ. We build for that specific context rather than translating a foreign template.
WHAT THIS LOOKS LIKE
We use current AI language tools and integrate them with the messaging platforms your customers already use — WhatsApp Business API, Instagram, Messenger. No proprietary lock-in; the configuration is yours.
Current Tools, Sensible Integration
We stay current with AI language capabilities and apply them where they genuinely help — not as a selling point, but as a practical tool for handling routine enquiries faster and more consistently.
- Integration with WhatsApp Business, Instagram DM, Messenger
- Configuration documented and handed over to you
- No proprietary tools that disappear when we do
A Direct, Personal Engagement
You work directly with the person running your project — not a junior account manager passing messages. Questions get answered in plain language, and if something isn't working, we say so.
- Direct contact with your consultant throughout
- Training sessions delivered live, not pre-recorded
- Honest feedback if the scope needs adjusting
WHAT CLIENTS SAY
"They told us upfront that one of our channels wasn't worth setting up yet — and that saved us from spending budget in the wrong place." — A client from our 2024 cohort.
THE PRICING LOGIC
Each tier is scoped so you know what you're getting. The review at RM 540 is a genuine starting point — not a loss leader for a larger sale. If we recommend upgrading, there'll be a clear reason for it.
Transparent Pricing, Defined Scope
Three services at fixed prices: RM 540, RM 1,700, and RM 2,920. Each comes with a defined deliverable. No monthly retainers hidden in the fine print.
- Fixed fees with no hidden add-ons
- Each tier has a written deliverable
- Start small and expand only if it's working
Outcomes Your Team Can Sustain
The point isn't a clever demo — it's a conversation setup your team can manage and improve after we leave. Every piece of work we do is built with long-term usability in mind, not dependency on us.
- Reduced routine enquiry time for your team
- Faster response to common product questions
- Maintenance guide so the quality doesn't drift
A REALISTIC PICTURE
Shops that run the review and then proceed to setup typically see their team spending less time on repetitive enquiries within the first four to six weeks. The exact improvement depends on your product range and current volume.
HOW WE COMPARE
Cobalt Heron vs Typical Providers
Not every chat solution is built the same. Here's how our approach differs from common alternatives.
| Feature | Typical Providers | Cobalt Heron |
|---|---|---|
| Multilingual setup (BM, EN, ZH) | ||
| Written summary after every engagement | ||
| Live training session for your team | ||
| Honest fit assessment before larger spend | ||
| Fixed-price tiers with no retainer traps | ||
| Configuration documentation handed over | ||
| Human handover designed into every build |
WHAT SETS US APART
Things You Won't Find Elsewhere
The Review as a Standalone Service
Most providers push you straight to a setup package. The Chat Commerce Review exists specifically so you can understand the fit before spending more. You're not obligated to continue.
Maintenance Guide, Not Dependency
We write a maintenance guide so your team can manage and update the conversation setup independently. The goal is your capability, not a recurring billing relationship.
Review Cycle Built Into the Top Tier
The Messaging Experience Programme includes a structured review cycle — not a free check-in call, but a real quality pass on whether conversations are staying useful over time.
Sample Conversation in the Review
Rather than presenting slides, we run a small sample conversation as part of the Chat Commerce Review — so you can see how messaging would actually feel for your customers before committing.
TRACK RECORD
A Few Numbers Worth Mentioning
4
Years operating in Malaysia
83+
E-commerce shops served
3
Languages supported natively
94%
Clients who renewed or upgraded
Recognised digital services provider, 2023
Certified integration partnership, 2024
Aligned with Malaysia's Personal Data Protection Act
NEXT STEP
See These Benefits in Your Own Shop
The Chat Commerce Review is a low-commitment way to test whether Cobalt Heron's approach fits your business. One session, a clear written summary, RM 540.
Request a Review