THREE SERVICES · FIXED PRICES
Find the Right Starting Point for Your Shop
Each Cobalt Heron service is scoped for a different stage — whether you're still exploring, ready to set up, or looking for something broader.
Back to HomeOUR METHOD
How We Work
Every engagement starts by looking at what your shop actually does — not what an off-the-shelf chatbot assumes it does. We map real enquiry patterns before we touch any tooling.
Discovery
We look at your current enquiry volume, channels, and common customer questions.
Design
We map the conversation flows and handover points relevant to your product range.
Build & Test
We configure and test the assistant with real product examples before handover.
Hand Over
We train your team, hand over documentation, and leave you in control.
SERVICE 01 · RM 540
Chat Commerce Review
A starting service for shops curious about helping customers browse and ask questions through messaging apps. We review your common enquiries, run a small sample conversation, and discuss whether a messaging assistant is a sensible fit for where your shop is today.
Suited to e-commerce owners who are still weighing options. You leave with a review session and a written summary — no commitment to anything further.
What's included
- Review of your current enquiry patterns and messaging channels
- Small sample conversation relevant to your product range
- Written summary with honest fit assessment
- Recommended next steps if a setup makes sense
Process
- 1Initial call to understand your shop and current channels
- 2Review session covering common enquiries and pain points
- 3Sample conversation walkthrough with your product examples
- 4Written summary delivered within 3 working days
BEST FOR
Shop owners who want to understand whether messaging automation makes sense before spending more — or whose team is already stretched by enquiry volume.
BEST FOR
E-commerce teams that already know they want a messaging assistant and are ready to put one in place on their primary channel — with a proper handover built in.
SERVICE 02 · RM 1,700
Conversational Shop Setup
For shops ready to add a messaging assistant, this service configures product answers and an easy handover to a human seller. Aimed at e-commerce teams who've already decided to move forward and want the setup done properly.
The focus is on the transition between assistant and human — so customers get consistent answers at any time, and your team picks up smoothly when a real conversation is needed.
What's included
- Full assistant setup on your primary messaging channel
- Product question configuration (up to 3 product categories)
- Human handover design with handoff triggers
- Live training session for your customer-facing team
- Setup documentation handed over at close
Process
- 1Scoping call to map products, channels, and team structure
- 2Conversation framework design and review with your team
- 3Technical setup and testing on your chosen channel
- 4Live training session and documentation handover
SERVICE 03 · RM 2,920
Messaging Experience Programme
A broader engagement covering several channels and languages, with quality reviews and internal ownership so conversations stay helpful and clear over time. For shops that are serious about making messaging a reliable part of their customer experience.
The Programme is structured so your team finishes it with genuine capability — not dependency on us for every update. The maintenance guide and review cycle are built specifically for that purpose.
What's included
- Multi-channel setup (up to 3 messaging platforms)
- Multilingual conversation design (BM, EN, ZH)
- Quality review cycle (two passes during the engagement)
- Internal ownership workshop for your team
- Detailed maintenance guide for ongoing management
Process
- 1Full discovery across all channels and languages
- 2Multi-channel conversation design and sign-off
- 3Setup, testing, and first quality review
- 4Internal ownership workshop and second review
- 5Maintenance guide handover and close-out session
BEST FOR
Shops selling across multiple platforms and to a multilingual customer base — where consistency and team ownership matter as much as the initial setup.
DECISION GUIDE
Which Service is Right for You?
Use the comparison below to work out which tier fits your current situation.
| Feature | Chat Review RM 540 |
Shop Setup RM 1,700 |
Messaging Programme RM 2,920 |
|---|---|---|---|
| Enquiry pattern review | |||
| Written summary / report | |||
| Assistant setup on one channel | |||
| Human handover design | |||
| Live team training session | |||
| Multi-channel setup (up to 3) | |||
| Multilingual (BM, EN, ZH) | |||
| Maintenance guide + review cycle |
ACROSS ALL SERVICES
Shared Standards on Every Project
PDPA-Aligned Handling
All customer data touched during an engagement is handled in line with Malaysia's Personal Data Protection Act.
Written Deliverables
Every service ends with something written — a review summary, setup documentation, or a maintenance guide. Nothing stays verbal-only.
Direct Team Access
You work with the consultant running your project, not a ticketing system. Questions get answered directly and promptly.
No Vendor Lock-In
Configuration is built on the platforms you already use and handed over. You're not tied to a proprietary system that only we can maintain.
Plain Language Throughout
Technical concepts are explained in plain language. If something isn't clear during an engagement, we explain it again differently.
Realistic Timelines
We quote timelines we can keep. The review runs in one week; the setup in two to three; the programme in four to six depending on scope.
PRICING
Clear Fees, No Surprises
STARTER
Chat Commerce Review
RM 540
One-time · One session
- Enquiry pattern review
- Sample conversation
- Written summary
POPULAR
Conversational Shop Setup
RM 1,700
One-time · 2–3 weeks
- Full assistant setup
- Human handover design
- Live training session
- Setup documentation
COMPREHENSIVE
Messaging Experience Programme
RM 2,920
One-time · 4–6 weeks
- Multi-channel, multilingual
- Quality review cycle
- Ownership workshop
- Maintenance guide
NOT SURE WHERE TO START?
Start with the Review — No Commitment Beyond That
The Chat Commerce Review is the lowest-risk way to find out whether messaging automation fits your shop. One session, one written summary, RM 540. Nothing else unless you want to continue.
Book a Review