CONVERSATIONAL COMMERCE · KUALA LUMPUR
Help Your Shop Talk to Customers — Through Messaging
Cobalt Heron works with Malaysian e-commerce teams to bring helpful, clear conversations into the channels where customers already spend their time.
WHAT WE OFFER
Three Ways We Can Help Your Shop
From a first look at your enquiry flow to a full multi-channel messaging programme — each service is sized to where your shop is today.
Chat Commerce Review
A starting point for shops curious about helping customers browse and ask questions through messaging apps. We review your common enquiries, run a sample conversation, and discuss fit.
- Review of current enquiry patterns
- Sample conversation walkthrough
- Written summary and recommendations
Conversational Shop Setup
For shops ready to add a messaging assistant. We configure product answers and a smooth handover to your human seller — so no customer ever feels left hanging.
- Assistant setup and configuration
- Human handover design
- Team training session included
Messaging Experience Programme
A broader engagement covering several channels and languages. Includes quality reviews and internal ownership so your team keeps conversations helpful long after we leave.
- Multi-channel setup across platforms
- Ongoing review cycle
- Maintenance guide for your team
WHY COBALT HERON
What Makes Our Approach Different
We focus on conversations that feel natural — not scripted bots that frustrate customers.
Commerce-first thinking
Every conversation we build is designed to help a customer find what they want and move towards a purchase — not just answer FAQs.
Multilingual by default
Malaysia's market speaks Bahasa Malaysia, Mandarin, and English in the same day. We build for that reality from the start.
Human handover built in
Automation handles the routine; your team handles the relationship. We design the handover so it feels seamless to customers.
Sized for where you are
Three distinct service tiers mean you start with what fits your team today and expand when you're ready — no over-engineered rollout.
You leave with knowledge
Every engagement ends with a written summary, training session, or maintenance guide so your team owns the outcome long-term.
Data handled carefully
Customer conversation data is treated with respect. We follow responsible handling practices across every channel we touch.
READY TO START?
Is Your Shop Ready to Have Better Conversations?
Start with a Chat Commerce Review and find out where messaging fits your current setup. One session, a clear written summary, and no pressure to continue.
COMMON QUESTIONS
Questions We Hear Often
Straight answers about how we work and what to expect.
What kind of shops do you usually work with?
Do I need any technical background to get started?
Which messaging channels do you work with?
How long does the Shop Setup take?
Will my customers know they're talking to an AI assistant?
What happens after the project ends — are we on our own?
FIND US
Our Location
Level 17, Menara Felda, Platinum Park, Jalan Persiaran KLCC, 50088 Kuala Lumpur
CONTACT US
Let's Talk About Your Shop
Tell us a little about your current setup and we'll suggest the most sensible starting point.
Contact Details
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Phone
+60 3-2382 7165 -
Email
[email protected] -
Address
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Working Hours